These Terms of Service ("Terms") are an agreement between you and System Laundry Management Co, a Florida company doing business as Laundromeda ("Laundromeda", "we", "us"). They apply to the Laundromeda website, web application and related services (the "Service"). By creating an account, starting a free trial or using the Service, you agree to these Terms. If you use the Service for a business, "you" means that business, and you confirm you are allowed to accept these Terms for it.
Laundromeda is browser-based software for laundries. It records laundry by weight and by piece, prints and emails tickets, slips and invoices, exports invoices to accounting software, and tracks employee hours, overtime and labor cost. We may improve, add or change features over time. We will not remove a paid feature you are using without at least 30 days' notice.
You need an account to use the Service. The person who creates your laundry's account is its owner and controls who else has access (managers and staff). You are responsible for everyone you give access to, for keeping passwords private and for all activity under your account. Tell us right away at support@laundromeda.com if you think your account has been misused.
New laundries get 3 months free with every feature included. No payment card is needed to start. To keep using the Service after the trial, the owner adds a payment method. If no payment method is added, access pauses when the trial ends; your data is kept as described in section 7.
Plan. The base plan is $59 per month. Optional add-ons are priced individually and shown in the app before you turn them on. Your total is never more than $299 per month, no matter how many features you use.
No hidden fees. We do not charge per order, per invoice, per customer, per user or per pound, and there is no setup fee. Growing your business does not raise your price.
Billing. Subscriptions renew automatically each month, or each year if you choose yearly billing, until cancelled. Payments are processed by Stripe; we do not store your full card number. Prices do not include sales tax or similar taxes, which are added where the law requires.
Changes to your features. Turning an add-on on or off changes your next charges; partial periods may be prorated by Stripe.
Failed payments. If a payment fails, we will notify you and retry. If it still fails after 14 days, we may pause access until the balance is paid. Your data is not deleted while access is paused.
Yearly plans: your price is guaranteed for the full year you paid for.
Continuous subscribers: as long as your subscription stays active without a break, the prices of the base plan and of each add-on you have stay the same for as long as you remain a customer. New add-ons released later are offered at their price at that time, and your total stays within the $299 monthly cap.
The guarantee ends if your subscription is cancelled or remains unpaid for more than 30 days. If you return later, current prices apply.
You can cancel any time in Team → Settings → Subscription. Cancellation takes effect at the end of the period already paid, and you keep access until then. Payments already made are not refunded, except where the law requires otherwise or where we decide to issue a refund.
You own your data: customers, prices, weights, slips, invoices, employees and hours. We use it only to provide, secure, support and improve the Service, and we never sell it.
We store it with reputable cloud providers and protect it with encryption in transit and access controls; each laundry can see only its own data. No system is perfectly secure, and we cannot guarantee that data will never be lost or accessed without permission. We encourage you to keep your own copies of important records, such as printed or emailed invoices.
You can ask us for an export of your data at any time while your account is active and for 90 days after it ends. After 90 days, we may permanently delete it.
Some features connect to services we do not control, such as Stripe (payments), Google Gmail (sending email), QuickBooks Online (accounting) and TimeStation (time clock). Your use of those services is governed by their own terms. We are not responsible for their availability or for data once it is in their systems.
You agree not to: use the Service for anything unlawful; send spam through it; try to access other customers' data or break our security; copy, resell or reverse-engineer the Service; or overload it on purpose. We may suspend accounts that do these things.
The Service is a tool. You remain responsible for your business decisions and records, including the prices you charge, the invoices you send, payroll, overtime, wage and tax compliance, and the accuracy of what you enter. Figures such as pay, overtime, labor percent and productivity are calculated from the information you provide and should be checked before you rely on them.
We work to keep the Service available and fast, but it may sometimes be unavailable for maintenance, updates or reasons beyond our control. We do not guarantee uninterrupted or error-free operation.
Except as stated in these Terms, the Service is provided "as is" and "as available", without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement, to the fullest extent the law allows.
To the fullest extent the law allows, Laundromeda will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Our total liability for any claim relating to the Service is limited to the amount you paid us in the 12 months before the claim.
You agree to defend and hold Laundromeda harmless from claims brought by third parties arising from your use of the Service, your data, or your breach of these Terms or of the law.
We may update these Terms. When we do, we will email the account owner and show a notice in the app with a summary of what changed. You will be asked to read and accept the new Terms before you continue using the Service. If you do not agree, you may stop using the Service and cancel; you can still request an export of your data. Changes to these Terms do not change your price guarantee in section 5.
You may stop using the Service and cancel at any time. We may suspend or end your access if you seriously or repeatedly break these Terms, or if required by law, and we will give notice when we reasonably can. Sections 7 (data export period), 10, 12, 13, 14 and 17 continue after the agreement ends.
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules. Any dispute will be handled in the state or federal courts located in Bay County, Florida, and both parties agree to that venue.
System Laundry Management Co d/b/a Laundromeda 7529 Holley Circle, Panama City Beach, FL 32407 Email: support@laundromeda.com Website: laundromeda.com